提交美国邮政索赔:国际
网上提交查询
如果你从美国寄包裹.S. to a foreign country and it was missing contents, 损坏的, 或丢失, learn how you can file an international claim for the insured value of the package (if it was covered by insurance):
- 国际 claims are different from domestic claims—they have to be coordinated with foreign postal administrations.
- 只有你.S. 发送方 can start an online inquiry to begin an international claim.
(For 美国邮政总局® fee or postage refunds, please see 请求美国邮政总局退款:国际.)
警告: 美国邮政总局 can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. 阅读更多
COVID-19 回到发送方 Postage Refunds
如何申请退还邮资
如果你从美国寄包裹.S. and it was returned due to a COVID-19 service suspension (with the pink label shown here), please read carefully to learn what you can do to get a refund:
- If you bought postage directly from the 美国邮政总局 at a 邮局™ location or using a postage meter, please bring your package to your local 邮局 for a refund.
- If you bought postage with the Click-N-Ship® 应用程序中,您可以 start a refund inquiry by contacting the Click-N-Ship 帮助 Desk: Please put the label number in the "Additional Information" field.
- If you bought postage from a third-party PC Postage® 供应商(如邮票.com, EasyPost, Endicia, Pitney Bowes, 易趣, 或贝宝), please follow instructions provided by your vendor. 如欲了解更多退款信息， 访问PostalPro.
If your package is 损坏的 or has missing contents, please see the "Receiving Damaged 国际运输”部分.
国际索赔过程
- 检查申请时间 每项国际邮件am8亚美真人在线.
- 收集你的文档 including your 13-digit tracking number and other supporting documentation.
- Click "创建一个查询," log in to your 美国邮政总局.com account, and complete the online form.
注意: If any required documents are not included, you will be unable to submit your inquiry. - If your inquiry is eligible for a claim, you will be notified via email: "Claim Sent for Review."
- After our claims department processes your claim, you'll receive an email with the claim results.
How to File an 国际 Claim - Video
Our "How to File an 国际 Claim on 美国邮政总局.com" video gives step-by-step instructions for submitting your claim and proof of value documents.
Video Transcript: How to File an 国际 Claim on 美国邮政总局.com (TXT 4 KB)
Receiving Damaged 国际运输
你必须立即提交文章, 邮件容器, 包装, 包装, and any other contents received in 损坏的 condition and/or with missing contents to a 邮局 for inspection. The 邮局 will verify the damage and give you a PS Form 3831, 在邮件中损坏物品的收据, 为你的文件.
除了, it is recommended you contact the foreign 发送方 and ask the 发送方 to file an inquiry with the postal administration from where the item was mailed. All claims for inbound items that are lost, or are delivered to the addressee in 损坏的 condition or with missing contents are payable to the 发送方, unless the 发送方 waives the right to payment, 以书面形式, 有利于收信人.
损坏的证据
These items will help prove the damage to your incoming shipment:
- 支持美国制造的损害的文件.S. 梅勒
- Document(s) supporting damage from foreign addressee
- Receipt of article(s) 损坏的 in the mail
- 损坏照片
- 内容的描述和价值
额外的资源
Get complete details regarding the international inquiry and international claims processes, including appeals in the 国际 邮件 Manual (IMM®).